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Turkey launches Alo 193 centralized insurance damage center

Updated 5 times since CLSTR started tracking revisions of this situation.

What changed

2026-08-31 18:34 UTC → 2026-09-01 09:31 UTC · added removed

Turkish Turkey launches Alo 193 centralized insurance regulatory updates and fraud prevention damage center

The Turkish Insurance and Private Pensions Regulation and Supervision Agency (SEDDK) has expanded its regulatory framework to enhance transparency, dispute resolution, and fraud prevention. Regarding participation insurance, SEDDK issued a circular clarifying the roles of compliance units and officers within advisory committee processes. To ensure decisions are ‘reasoned, traceable, and documented’, a standardized template has been introduced to record meeting details, justifications, and dissenting opinions. These records may be shared with staff or the public following board approval to increase sector trust. In motor vehicle insurance, SEDDK clarified procedures for applying to the Insurance Arbitration Commission for casco and mandatory traffic insurance. While a dispute is recognized if an insurer rejects a claim or fails to respond within 15 business days, the agency noted that a pending expert report—if delayed by factors outside the insurer’s control and documented via the Insurance Information and Monitoring Center (SBM)—does not automatically constitute a dispute. To combat industry misconduct, SEDDK established a Committee for Combating Insurance Misconduct and a dedicated Misconduct Working Group. This committee is Group, tasked with evaluating risk areas and recommending legislative changes, including the use of artificial intelligence and advanced analytics for fraud detection. As part of a major milestone in its five-stage action plan, SEDDK is launching has launched the Alo 193 Joint Damage Notification Center (OHİM) on (OHİM), effective September 1, 2026, accessible via the ‘Alo 193’ hotline. 2026. This new centralized system will centralize damage reporting for traffic and motor insurance for allows approximately 34.7 million vehicle owners. owners to report damages related to compulsory traffic and motor vehicle insurance through a single telephone number. Notifications made via Alo 193 serve as official submissions to insurance companies, the Guarantee Account, or the Turkish Motor Vehicle Bureau. The initiative aims is specifically designed to minimize disputes regarding vehicle depreciation modernize the sector and combat organized groups crime, particularly ‘damage tracking gangs’ that illegally obtain accident victim data to pressure individuals victims into granting ‘damage tracking powers power of attorney’ through attorney for high-commission consultancy firms. claims. By providing a direct channel, the government aims to reach victims before illegal actors can. The plan system also includes standardizing expert calculations and ensuring integrates vehicle value loss compensation is paid alongside physical damage claims without requiring additional applications. calculations into the standard reporting process to ensure faster, more transparent compensation.

Versions

  1. 2026-09-01 09:31 UTC Turkey launches Alo 193 centralized insurance damage center
  2. 2026-08-31 18:34 UTC Turkish insurance regulatory updates and fraud prevention
  3. 2026-08-31 09:02 UTC Turkish insurance regulatory updates and fraud prevention
  4. 2026-08-29 11:36 UTC Turkish insurance regulatory updates and fraud prevention
  5. 2026-08-18 04:43 UTC Turkish insurance regulatory updates and fraud prevention
  6. 2026-08-12 13:04 UTC Turkish insurance regulatory updates

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