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[SITUATION] · [QUIET] · [TECHNOLOGY]

2 clusters · 3 sources · 15 days · First seen · Last updated

3CX software and AI feature updates

Overview

3CX has introduced several AI-driven and administrative updates to its telephony platform. In late September, the company released the V5.8 BETA for its iOS application, which integrates with Apple CallKit to provide real-time call translation using Apple Intelligence. This feature allows for translated subtitles or speech playback on compatible iPhones.

By mid-October, 3CX announced that V20 Update 10 had reached the Release Candidate stage. This update expands AI capabilities by introducing call transcription and analysis that can run locally on Apple Silicon Macs, intended to keep client conversations on company hardware. The update also provides administrators with enhanced control over IP phone firmware and custom templates, alongside improved credential access for the Windows Softphone via Google or Microsoft 365.

Entities

3CX · Apple · Google · Microsoft

Timeline

  1. [TECHNOLOGY] 2 sources
    3CX announces V20 Update 10 Release Candidate

    3CX V20 Update 10 RC introduces AI-powered call transcription for Apple Silicon Macs, improved IP phone firmware management, and enhanced template customization for business telephony.

  2. [TECHNOLOGY] 2 sources
    3CX launches iOS V5.8 BETA with Apple Intelligence translation

    3CX’s iOS V5.8 BETA introduces real-time call translation via Apple Intelligence and CallKit, alongside improved call and queue management features.

Sources

3cx.com.br · 3cx.fr · 3cx.it