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[SITUATION] · [QUIET] · [BUSINESS]
2 clusters · 5 sources · 5 days · First seen · Last updated
99 company service and technology expansions
Overview
The ride-hailing company 99 has expanded its service offerings through new technological and service-tier initiatives in Brazil.
Initially, the company launched Zesto, a SaaS management platform for small and medium-sized restaurants. Announced at the 99 Tech Summit in Rio de Janeiro, Zesto utilizes artificial intelligence, including a virtual assistant named Zeca, to provide 24-hour customer service via WhatsApp, manage orders, and offer business intelligence such as sales forecasting.
Following the Zesto launch, 99 announced the pilot of 99Premier, a premium ride-hailing service debuting in Recife. This tier requires high ratings from both drivers and passengers, as well as newer vehicles. The company also detailed enhanced security measures, including AI-driven monitoring of delivery data and new safety features for female users, supported by a R$ 150 million security budget for 2026.
Entities
Zesto · 99 · Rio de Janeiro · DiDi · iFood
Timeline
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[BUSINESS] 2 sources99 launches 99Premier premium service and Zesto restaurant software
99 is launching 99Premier, a premium ride-hailing service piloting in Recife, and Zesto, a management software for restaurants, alongside new AI-driven safety features.
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[BUSINESS] 3 sources99 launches Zesto AI management platform for restaurants
99 has introduced Zesto, an AI-powered SaaS platform for small and medium restaurants to manage orders, deliveries, and customer service across multiple digital channels.
Sources
canaltech.com.br · mobiletime.com.br · moneyreport.com.br · revistapegn.globo.com · spacemoney.com.br