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[SITUATION] · [ACTIVE] · [BUSINESS]

2 clusters · 7 sources · 3 days · First seen · Last updated

Banco Popular digital banking expansion

Overview

Banco Popular has inaugurated its new corporate headquarters in the Metropolitan Building and a new service concept called BP Total Catedral in central San José.

The new facilities focus on a digital-first model, featuring a ‘Technological Lobby’ designed to promote digital education and self-management. Services include digital service desks, self-service screens, and an ‘Asesor Online’ service that allows customers to access 57 different procedures via video calls with specialists. To assist with the transition to digital tools, the bank is employing digital promoters and service guides.

Management noted that this shift follows data from the first half of 2026 showing that approximately 92% of transactions and 69% of total transaction amounts were conducted through digital channels. While embracing digitalization, the bank stated it intends to maintain human advisory services to ensure inclusivity.

Entities

Gina Carvajal Vega · Banco Popular · Laura Fernández Delgado · BP Total Catedral · San Jose

Timeline

  1. [BUSINESS] 2 sources
    Banco Popular inaugurates BP Total Catedral in San José

    Banco Popular has launched BP Total Catedral in San José, a new office model combining digital self-service tools with specialized human guidance to assist customers with technological banking.

  2. [BUSINESS] 5 sources
    Banco Popular inaugurates new headquarters and digital-focused office

    Banco Popular has opened its new Metropolitan Building and BP Total Catedral office, featuring a Technological Lobby to support digital banking and self-management for its 1.5 million customers.

Sources

delfino.cr · diariodeleon.es · diarioextra.com · herediahoy.com · limonhoy.com · periodicogente.co.cr · pzactual.com