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2 clusters · 2 sources · 23 days · First seen · Last updated

Digital transformation in Vietnamese banking

Overview

ABBank has initiated a digital transformation project focused on improving the in-branch customer experience through self-service technology. The model allows customers to use digital devices, such as tablets or CRM systems, to perform transactions directly rather than waiting for a teller.

To support this transition, Financial Investment Advisors greet customers and direct them to self-service areas. While the initiative encourages customers to take the lead to increase flexibility and save time, staff members remain available to provide step-by-step assistance for those unfamiliar with the digital tools.

Entities

State Bank of Vietnam · ACB · Từ Tiến Phát · ABBank

Timeline

  1. 4 days ago

    [BUSINESS] 2 sources
    ABBank implements digital self-service at bank branches

    ABBank is enhancing its in-branch experience through a digital transformation project that allows customers to perform transactions via self-service devices with guidance from financial advisors.

  2. 26 days ago

    [BUSINESS] 4 sources
    ACB showcases digital transformation solutions for business households

    ACB CEO Tu Tien Phat showcased the bank's digital ecosystem at the 2026 Banking Digital Transformation Day, focusing on secure eKYC, fraud prevention, and integrated tools for business households.

Sources

afamily.vn · kenh14.vn