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[SITUATION] · [QUIET] · [TECHNOLOGY]

3 clusters · 4 sources · 21 days · First seen · Last updated

Kena mobile 5G service and app updates

Overview

Kena, a semi-virtual operator owned by TIM, has expanded its 5G service offerings in Italy. Initially, the operator introduced a promotion for existing 4G customers providing the first month of 5G access for free, followed by a monthly fee of 0.99 euros. During this period, the company faced technical difficulties where the website only allowed for the selection of physical SIM cards, despite eSIM services being scheduled for online availability.

Subsequently, Kena Mobile launched a more comprehensive 5G promotion featuring 300 GB of data, unlimited minutes, and 200 SMS for 5.99 euros per month. The company also resolved its technical issues, restoring the ability for new customers to choose between a digital eSIM received via email or a physical SIM during the online purchase process.

In October, Kena updated its mobile application, introducing a redesigned interface and upgrading its virtual assistant, KenAI, to support voice commands. This update allows users to manage lines, check credit, and monitor data consumption via spoken or written requests, though the update was initially limited to Android devices. Alongside these digital improvements, the operator expanded its 5G promotions on the TIM network, offering various data tiers ranging from 150 GB to 450 GB, with monthly prices starting at 4.99 euros for customers switching from specific providers.

Entities

Kena Mobile · TIM

Timeline

  1. [BUSINESS] 2 sources
    Kena Mobile updates app with voice-enabled KenAI and new 5G offers

    Kena Mobile has updated its app with a voice-enabled AI assistant, KenAI, and launched new 5G data plans starting at €4.99.

  2. [TECHNOLOGY] 3 sources
    Kena Mobile launches 5G offer and restores eSIM availability

    Kena Mobile has introduced a 5G plan with 300 GB of data for 5.99 euros per month and restored eSIM availability for online customers.

  3. [TECHNOLOGY] 2 sources
    Kena introduces 5G promotion and faces eSIM technical issues

    Kena is offering a 5G promotion with the first month free for 4G users, while facing temporary technical issues with online eSIM activation for new customers.

Sources

html.it · mondomobileweb.it · tecnoandroid.it · telefonino.net

This summary has been updated 1 time: see revision history