[CLSTR]
< Back to situations

Monitor this situation.

[SITUATION] · [ACTIVE] · [TECHNOLOGY]

3 clusters · 19 sources · 5 days · First seen · Last updated

Microsoft Office update KB5002907 licensing issues

Overview

Microsoft’s optional update KB5002907, intended to bring Microsoft 365 applications that are more than 90 days behind in the Current or Monthly Enterprise Channels up to date, has been linked to widespread technical issues for users with perpetual licenses.

Reports indicate that users of Microsoft Office 2016, 2019, and 2021, specifically Home & Business editions, experienced sudden deactivation of their software. This resulted in ‘Product Unlicensed’ or ‘Product without license’ warnings, reduced functionality, or in some cases, the complete removal of the applications from the system. Affected users reported being caught in loops requiring repeated product key entries or account sign-ins to restore stability.

Microsoft has confirmed the error and suspended the distribution of the KB5002907 update to prevent further impact. Because the update was optional and required manual installation through Windows Update, the number of impacted users is limited to those who specifically chose to download it.

Preliminary findings suggest the issue may stem from an architectural discrepancy between older Office versions and modern Windows components, specifically regarding the mixing of 32-bit and 64-bit components. While re-entering a product key can resolve many activation issues, users whose software was entirely removed may need to perform a full reinstallation.

Entities

Office 2019 · Office 2016 · Microsoft · Microsoft 365 · Internet Explorer

Timeline

  1. [TECHNOLOGY] 4 sources
    Microsoft suspends Office update after causing software errors

    Microsoft has halted the rollout of update KB5002907 after it caused Office 2016 and 2019 installations to malfunction or disappear from some users' computers.

  2. [TECHNOLOGY] 8 sources
    Microsoft pauses Office update after license and installation errors

    Microsoft has suspended the optional KB5002907 update after it caused Office 2016, 2019, and 2021 licenses to deactivate or software to be completely uninstalled from some devices.

  3. [TECHNOLOGY] 8 sources
    Microsoft update KB5002907 linked to Office license deactivation

    An optional Microsoft update, KB5002907, is reportedly causing activation failures and software disappearance for users of Microsoft Office 2016 and 2019 perpetual licenses.

Sources

ad-hoc-news.de · borncity.com · chip.cz · chip.de · cybernoz.com · gamemag.it · ginjfo.com · it-boltwise.de · itdaily.be · mailhilfe.de · medium.seznam.cz · mreza.bug.hr · pcgameshardware.de · tech-ish.com · tecnoandroid.it · theregister.com · windowspower.de · world-today-journal.com · wykop.pl

This summary has been updated 3 times: see revision history