Raia Drogasil business and legal developments

In the first half of 2026, the Brazilian pharmacy chain Raia Drogasil reported a 10.1% increase in revenue, totaling R$ 24.757 billion. The company saw significant growth in digital sales, which rose 52.2% year-on-year, and expanded its national footprint to 3,687 stores.

However, the company subsequently faced legal repercussions regarding its consumer practices. The Court of Justice of Maranhão (TJ-MA) upheld a ruling condemning Drogasil to pay R$ 10 million in collective moral damages. The decision stems from the company's practice of requiring customers to provide their CPF (taxpayer ID) or other personal data as a mandatory condition to access discounts and promotional offers.

Judges determined that conditioning commercial benefits on the provision of personal information is abusive, as it fails to guarantee freedom of choice and exerts financial pressure on consumers who wish to protect their privacy. The court emphasized that refusing to provide a CPF should not result in a ‘financial punishment’ where customers must pay higher prices for the same products. Under the General Data Protection Law (LGPD), the ruling notes that companies must ensure transparency regarding the purpose, necessity, and duration of data processing to ensure consent is free, informed, and unequivocal.