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[SITUATION] · [ACTIVE] · [TECHNOLOGY]

2 clusters · 4 sources · 26 days · First seen 27 days ago · Last updated 1 day ago

Retailers integrating AI shopping assistants

Overview

Albertsons Companies has introduced a Safeway plugin for ChatGPT, enabling customers to manage grocery shopping through natural language. The integration allows users to search for items, generate meal plans, identify sales, and convert recipes or photos into shopping lists by tagging @Safeway to access real-time inventory and pricing.

To maintain security, the final payment process is conducted outside the chat interface. After reviewing a suggested cart, users are redirected to Safeway’s native web or mobile platform to complete the transaction. Jill Pavlovich, SVP of Digital Customer Experience for Albertsons Companies, noted the move aims to meet consumers where they are as interest in AI-assisted shopping increases.

Entities

ChatGPT · OpenAI · Albertsons Companies · Shiro Theuri · Barcelona

Timeline

1 day ago

[TECHNOLOGY] 4 sources
Albertsons launches Safeway shopping plugin for ChatGPT
Albertsons Companies has launched a Safeway plugin for ChatGPT, enabling users to build grocery carts and manage meal plans through natural language conversations.
27 days ago

[TECHNOLOGY] 4 sources
Glovo launches AI Shopping Assistant for ChatGPT and Claude
Glovo added an AI Shopping Assistant to ChatGPT and Claude, letting users find and order local products via conversation; selections redirect to Glovo for checkout.

Sources

distribuicaohoje.com · esmmagazine.com · grocerygazette.co.uk · marketingtechnews.net