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[SITUATION] · [QUIET] · [BUSINESS]

2 clusters · 4 sources · 12 days · First seen 26 days ago · Last updated 14 days ago

Vietnam consumer rights enforcement actions

Overview

The National Competition Commission of Vietnam has issued administrative fines to major companies for violating consumer rights protection laws.

In mid-August, Recess Co., Ltd., the operator of the e-commerce platform Lazada, was fined 350 million VND for providing inaccurate information that misled consumers regarding its services. The commission ordered the company to rectify these violations and review its information disclosure processes.

Later in August, FPT Digital Retail Joint Stock Company (FPT Retail) received a 400 million VND fine. The violations included failing to register standard form contracts and general transaction conditions, as well as causing consumer confusion through incomplete or inaccurate product and service information. In both instances, the companies reportedly cooperated with authorities to rectify the identified issues.

Entities

National Competition Commission · Alibaba Group · Recess Co., Ltd. · Vietnam · FPT Retail

Timeline

14 days ago

[BUSINESS] 4 sources
FPT Retail fined 400 million VND for consumer rights violations
FPT Retail has been fined 400 million VND by Vietnam's National Competition Commission for consumer rights violations, including inaccurate product information and failure to register standard contracts.
26 days ago

[BUSINESS] 2 sources
Lazada fined 350 million VND for misleading consumers in Vietnam
Lazada operator Recess Co., Ltd. has been fined 350 million VND by Vietnam's National Competition Commission for misleading consumers with inaccurate service information.

Sources

cafebiz.vn · cafef.vn · kenh14.vn · soha.vn