[CLSTR]
< Back to situations

Monitor this situation.

[SITUATION] · [ACTIVE] · [BUSINESS]

3 clusters · 41 sources · 28 days · First seen · Last updated

Balkan consumer protection via Do Not Call registries

Overview

Balkan nations are implementing regulatory measures to protect consumers from unsolicited telemarketing through ‘Do Not Call’ registries.

In Serbia, new regulations require traders to consult a registry before making promotional or sales-related telephone calls. Non-compliance carries significant financial penalties, with fines for traders reaching 200,000 dinars and direct advertising without consent potentially resulting in fines up to two million dinars. Vesna Perinčić of the Republic Union of Consumers noted that penalties can be applied repeatedly for each instance of non-compliance.

In Bosnia and Herzegovina, the Council of the Communications Regulatory Agency (RAK) has moved to establish a public electronic ‘Do Not Call’ register, known as ‘Ne zovi’. This initiative provides a unified mechanism for fixed and mobile service users to opt out of unwanted direct marketing via calls, SMS, MMS, and faxes. The register is designed to align with European Union Directive 2002/58/EC to resolve previous legal uncertainties regarding registration and deregistration.

The ‘Ne zovi’ register is available to mobile and fixed-line users, including legal entities and prepaid customers with registered identities. The registration process is free and managed through telecommunications operators, who are required to process opt-out requests within three working days. The implementation follows the development of an information solution for the register, which was expected to be established within 120 days of the adoption of specific technical instructions.

Entities

Regulatory Agency for Communications · Bosnia and Herzegovina · Republic of Srpska · Savez samostalnih sindikata Bosne i Hercegovine · Zijad Latifović

Timeline

  1. [POLITICS] 25 sources
    Bosnia and Herzegovina introduces Do Not Call register and debates Sunday trading

    Bosnia and Herzegovina is launching a “Do Not Call” register to block marketing communications, while political debate grows over the economic impact of Sunday trading bans in the Federation.

  2. [TECHNOLOGY] 6 sources
    Bosnia and Herzegovina adopts ‘Do Not Call’ electronic register

    Bosnia and Herzegovina's Communications Regulatory Agency has adopted a ‘Do Not Call’ electronic register to protect mobile and fixed-line users from unwanted direct marketing communications.

  3. [BUSINESS] 12 sources
    Serbia implements new ‘Do Not Call’ registry rules and fines

    New regulations in Serbia mandate that traders check the ‘Do Not Call’ register before promotional calls, with fines for non-compliance reaching 200,000 dinars for companies.

Sources

013info.rs · 6yka.com · advertiser-serbia.com · banjaluka.com · banjaluka.net · bijeljina.com · dalmatinskiportal.hr · dan.co.me · depo.ba · espreso.co.rs · glas-slavonije.hr · glasistre.hr · index.hr · kozarski.com · krupljani.ba · lepotaizdravlje.rs · ljepotaizdravlje.ba · m.metro-portal.hr · marketing365.mk · metro-portal.hr · minimagazin.info · mojadijaspora.com · n1info.hr · nova.rs · novaekonomija.rs · ona.telegraf.rs · politika.rs · primorski.me · radiobrcko.ba · radiokameleon.ba · rtvslon.ba · rtvtk.ba · sjevercg.me · te2.rs · tip.ba · vecernji.hr · vijesti.ba · vojvodjanskireporter.rs · zadovoljna.nova.rs · zenicablog.com · zosradio.ba

This summary has been updated 1 time: see revision history